Where do I go to get my scooter repaired?
The most common fault for all types of electric scooter is worn out batteries, so maybe the first place to start could be someone you know locally who has tinkered with any kind of electric scooter before, as they should be able to determine if the batteries are at fault, and might also be able to help you with the purchasing and fitting of new batteries at an economical price.
Otherwise, try small local mobility scooter shops. Smaller shops will be prepared to use serviced parts in a repair which will be far more economical than approaching larger retail shops. Larger retail shops will insist on using expensive brand new parts, that's if they are prepared to carry out a repair at all, as they are most likely to want to sell you a brand new scooter instead.
Speak to a number of different shops to get a sense of the kind of prices they are charging for repairs by asking them how much they would typically charge to replace the batteries or the solenoid brake or the electric motor on your scooter. Of course you will not now what the fault is but at least you will be able to compare the prices of one shop against another.
Scenarios to avoid.
You take your faulty scooter to a repair shop, they take a brief look at it or keep it over night.
They come back to you with a solution, they say something like.. .
”We think it is most likely to be the batteries that are causing the fault, but the only way to find out is for you to buy new batteries, we can fit them today for free, sadly though if it turns out not to be the batteries we will not be able to take the batteries back because we will have taken them out of their packaging”.
So, you have a think.. . you decide to go ahead and buy the batteries, not least because you imagine it could probably do with some new batteries by now anyway.
You pay £229 for two new batteries, they fit them, your heart races as they turn the key, they pull the lever.. . and.. . the scooter is completely still.
Following some brief fiddling about, they offer their condolences, then say something like.. .
”We think it might then be the brake that is causing the fault, but the only way to find out is for you to buy a new brake, we can order it today for free, sadly though if it turns out not to be the brake we will not be able to refund your money because they are none refundable items”.
You decide to pay the £89 for the new brake, they fit it, your heart races as they turn the key, they pull the lever.. . and.. . the scooter is completely still.
This goes on until you are £377 out of pocket, and still your scooter is not working!
